REDA Connect

Unleashing the Ultimate Salesforce Solution for SMS & Whatsapp Communication

Unlock Remarkably High Engagement and Response Rates via Tailored Customer Interaction. Seamlessly Integrated into the Salesforce Ecosystem

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Powerful Features. Connectivity Beyond Boundaries.

Revolutionary messaging app designed to seamlessly integrate with both WhatsApp and SMS, right within the Salesforce environment. Offers unparalleled connectivity along with prioritizing transparency, data security, and fair pricing.

Messaging Feed

Global Message Feeds

Record Level Message Feeds

Advanced Message Filters

Deep Message Search

Response Management

Automated Response Management

Unresponded Messages Notifications

Auto Response Templates

Auto Escalation Management

Messaging Templates

Dynamic Message Templates

Merge Data Support

Support for Custom and Standard Objects

Whatsapp Business Communication Templates

Messaging Scripts

Powerful Messaging Automation with Chat Bot/Scripts

Automated Data Collection

Support for Standard & Custom SOPs

Integrated Reporting and Analytics

Native Integration and APIs

Higher Data Security, Control and Automation Options

WhatsApp and SMS Integration

REDA Connect effortlessly connects with both WhatsApp and SMS, ensuring that you can engage with your audience through their preferred communication channels.

Multi-Number Management

Easily manage multiple numbers for different teams or purposes, promoting effective communication and organization.

Data Transparency

With REDA Connect, enjoy complete transparency in data handling. Your information is secure, and the app does not store any data, fostering trust and compliance.

Price Transparency

Say goodbye to hidden costs. REDA Connect ensures pricing transparency, offering fair and competitive rates without any surprises.

Quick Implementation and Rapid ROI

Get up and running with REDA Connect swiftly, leading to a quick return on investment. Our app is designed for seamless integration into your Salesforce environment.

Data Security & Permissions

Safeguard your sensitive information with robust data security measures and customizable permissions, ensuring that only authorized personnel access critical data.

Scalability & Process Automation

REDA Connect grows with your business. Enjoy scalability as your communication needs evolve, and leverage process automation to streamline workflows efficiently.

Out-of-the-Box Message Support

Whether it's text, image, voice, location, document, contact, survey, or poll, REDA Connect supports all message types.

Message Scheduling

Plan your communications with ease. REDA Connect allows you to schedule messages for timely delivery.

Template and Merge Fields Support

Streamline your messaging with templates and merge fields, ensuring consistency and personalization.

Automated Response Management

Whether it's handling inbound inquiries or managing outbound messages, our solution empowers you with automated responses. Furthermore, our system intelligently filters messages, keeping track of responses and ensuring that every interaction is managed seamlessly.

Next-Level Engagement with Chatbot Automation

Our communication solution for SMS and WhatsApp comes equipped with advanced chatbot automation, delivering smart, AI-driven interactions.

Native integration

Facilitates deep overlap with your CRM SOPs and processes like marketing campaigns, lead management, accounts, contacts and opportunities workflows.

Multi-Number Management

Empowers you to have separate communication numbers for your marketing, sales and customer service team for efficient management.

Bulk Messaging

Send bulk messages through data lists or simply by uploading data files. Keep track of bulk messaging jobs and real time updates on messaging.

Real Time Updates

Receive delivery and read updates in real-time to enhance your engagement tracking, building messaging automations and reporting. Take automated actions on messaging real time updates through CRM notifications and activities management.

Security, Access and Permissions

Have granular control over data access, permissions and confidentiality. Safeguard sensitive information and ensure authorized access to sensitive data within the feed, maintaining the confidentiality and integrity of your communications

Data Audit Trails

Empower yourself with enterprise class data management and data auditing tools. Trace the journey of messages, edits, and user actions, empowering you with a transparent and accountable view of your communication processes.

Native & Powerful Messaging Automation

Harnessing the latest in technology, REDA Connect enables automated messaging across multiple channels, including SMS, WhatsApp, and more. With intuitive features and robust automation tools, businesses can streamline customer engagement, enhance efficiency, and deliver personalized experiences at scale. Say goodbye to manual outreach and hello to effortless communication.

Different Teams - One Business - One Communication Platform

One unified solution to address varied needs of all your departments and teams.

Optimize Sales

Optimize your sales SOPs with integrated omni channel communication automation.

Data trigger driven messaging automation.

Automated response management.

Inbound messaging notifications and reporting

Schedule messages for alerts and notifications.

Message routing and ownership management.

Real time analytics, reporting and BI tools.

Empower Marketing

Empower your marketing to plan, execute and monitor messaging campaigns.

Messaging Campaigns Planning and ROI Analysis

Generate leads through inbound messages.

Native bulk and automated messaging

Messaging feeds directly associated with leads.

Integrated and native Chatbot automations.

Schedule messaging with flow automations.

Streamline Customer Support

Streamline your customer service and empower your customer with enterprise class chatbots and response management.

Auto create case or customer service request through inbound messages.

New case ownership assignment and notifications.

Native and integrated chatbots to facilitate self service.

Collect and parse messaging data for workflow automations.

Messaging response and escalation management.

Real time analytics, reporting and BI tools.

Multi Language Support

Transparency at its Core

Built on Salesforce

REDA Connect stands as a cutting-edge, multi-channel messaging app meticulously crafted to operate seamlessly within the Salesforce ecosystem. This avant-garde app represents a pinnacle in communication technology, offering unparalleled connectivity and integration capabilities tailored exclusively for Salesforce users.

Transparent and Affordable Pricing

REDA Connect provides straightforward and budget-friendly pricing, ensuring transparency without any hidden fees or additional costs for unsuccessful message deliveries. Your payment is solely based on the messages sent and the REDA Connect subscription, offering a clear and uncomplicated pricing structure.

Quick and Easy Setup

Experience a swift and streamlined implementation with REDA Connect – the process doesn't have to be lengthy or intricate! Within minutes, you'll be up and running. What's more, our dedicated customer onboarding team will tailor REDA Connect to your specific use case and provide comprehensive training.

Outstanding Support

Navigating REDA Connect is a breeze for our users. However, should you encounter any challenges, rest assured that our exceptional customer support team is readily available to offer personalized assistance at every step.

REDA Connect: Different from all the rest

Immerse yourself in a centralized hub of communication. Discover the transformative impact of REDA Connect, unlocking a remarkable 98% open rate and elevating your customer communication within the Salesforce environment.

Direct Connectivity, Zero Storage

REDA Connect takes your messaging experience to the next level by connecting you directly with service providers without storing any data at its end. This ensures privacy, security, and a direct line of communication that's unparalleled in the Salesforce landscape

Unmatched Cost Effectiveness

REDA Connect takes the lead in terms of cost-effectiveness. We understand the value of your investment, and our solution is designed to provide maximum functionality at a fraction of the cost compared to similar offerings.

Privacy and Security

Your data remains yours. REDA Connect prioritizes the security of your information by avoiding data storage, providing you with peace of mind.

Effortless Automation

Streamline your messaging processes with automated response management. REDA Connect ensures that your communication is not just effective but also efficient.

REDA Connect Pricing

Boost the potential of your Salesforce Org with dynamic SMS and WhatsApp
messaging capabilities. Transparent pricing. No hidden costs.

Essentials

Free

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For teams looking to start with SMS and Whatsapp in Salesforce

Key Features:

Single number

Outbound messages capped at 1000 per month

Unlimited inbound messages

Basic automation

Free general support

24-48 hours response time

Additional Support Services - Time and Material

Standard

$800
Per month, charged
annually, unlimited users

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Designed for teams requiring bidirectional messaging communication and advanced automation capabilities

Key Features:

Maximum 2 Whatsapp numbers, 2 SMS numbers

Outbound messages capped at 5000 per month

Unlimited inbound messages

Chatbot Automation

URL shortening services

Dedicated general support

12 hours response time

8 hours free of cost implementation and user training support.

Additional Support Services - Time and Material

Enterprise

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Tailored for teams seeking to leverage multiple messaging channels alongside advanced automation through chatbots.

Key Features:

Unlimited numbers

Unlimited messages

Chatbot Automation

URL shortening services

Access to REDA Connect APIs

Dedicated general support

Dedicated technical support

30 hours free of cost implementation and user training support.

Additional Support Services - Time and Material

Unlock Added Value with REDA Connect's Premium Add-Ons

At REDA Connect, we believe in providing more than just a messaging solution; we offer a comprehensive experience tailored to your unique needs. Enhance your REDA Connect journey with our exclusive Premium Add-Ons, designed to supercharge your capabilities and support your evolving requirements.

Premium Onboarding and Training

Navigate the complexities of advanced automation and setup effortlessly with our Premium Onboarding and Training. Whether you're a seasoned user seeking additional insights or a team requiring specialized training, our experts are here to ensure you maximize the potential of REDA Connect.
Ready to Take Your Automation to the Next Level? Let Us Lead the Way.

Premium Support

When time is of the essence, our Premium Support ensures rapid response times via multiple support channels. Gain peace of mind knowing that our dedicated team is here to address your queries promptly. Plus, enjoy support for additional customizations, tailoring REDA Connect to match your evolving needs.
Experience Unparalleled Support and Customization Assistance.

It's easier than ever to scale. A ready-to-use app for almost every digital need!

4,000+ plug-and-play business apps - be a part of the world’s largest digital ecosystem with REDA.

REDA runs on Salesforce, the world's #1 innovative technology platform. It works on any device and easily integrates with your existing tools.

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